Administering Microsoft 365 and AI Services

categoryTopics Covered

Microsoft's own objectives, in the order the exam presents them. Each area links to its section on Microsoft Learn. Checked 2026-10-26.

1. 1Configure and manage Microsoft 365 tenants and workloads20–25%expand_more

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   Configure and manage a Microsoft 365 tenant

   • Configure branding in a Microsoft 365 tenant, including logo, company URL, themes, and backgrounds
   • Implement and manage domains
   • Configure and manage organizational settings, including security and privacy settings and the organization profile
   • Manage and monitor Microsoft 365 licenses, including group-based licensing and pay-as-you-go
   • Manage and monitor licenses for AI services, including Microsoft 365 Copilot, Microsoft Agent 365, and Microsoft Copilot Studio
   • Configure and use Microsoft 365 Backup, including setup, restore, and monitor
   • Configure and review network connectivity insights
   • Monitor the health of Microsoft 365 services by using Service health, including notification configuration

   Manage Microsoft 365 workloads

   • Create and manage mailboxes, including shared mailboxes
   • Create and manage teams in Microsoft Teams, including channels, owners, and members
   • Configure settings for Copilot in Teams meetings, including transcription
   • Create and manage SharePoint sites, including permissions
   • Configure SharePoint and OneDrive for Copilot, including SharePoint Advanced Management, Microsoft Search in SharePoint, and site exclusions
2. 2Govern and secure Microsoft 365 tenants and workloads40–45%expand_more

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   Manage identities in Microsoft Entra

   • Create and manage Microsoft 365 users
   • Manage guest users and external access settings
   • Create and manage groups, including Microsoft 365 groups
   • Manage roles for Microsoft 365, including Microsoft Entra Privileged Identity Management (PIM)
   • Create and manage administrative units
   • Create and manage contacts
   • Perform bulk management, including Microsoft Graph PowerShell

   Implement and manage authentication and access in Microsoft Entra

   • Configure and manage authentication methods
   • Implement and manage Microsoft Entra Password Protection
   • Configure self-service password reset (SSPR)
   • Investigate and resolve authentication issues
   • Implement and manage Microsoft Entra Conditional Access policies, including Microsoft Entra ID Protection and multifactor authentication

   Secure Microsoft 365 workloads

   • Manage alerts in Microsoft Defender for Office 365
   • Configure threat policies and rules in Defender for Office 365
   • Investigate and respond to email and collaboration threats by using Defender for Office 365
   • Configure and manage attack simulations, including training campaigns

   Protect data in Microsoft 365 by using Microsoft Purview

   • Identify requirements for Microsoft Purview Data Loss Prevention (DLP) policies, including those for Exchange, SharePoint, OneDrive, Teams, endpoints, and Copilot
   • Identify requirements for information protection, including sensitive information types, sensitivity labels, and sensitivity label policies
   • Identify requirements for data lifecycle management, including retention labels, retention label policies, and retention policies
   • Review and respond to DLP alerts for Microsoft 365 and AI services
   • Monitor and secure AI activity by using Microsoft Purview Data Security Posture Management (DSPM)
3. 3Manage and secure AI services in Microsoft 36535–40%expand_more

   open_in_newThis area on Microsoft Learn

   Enable and manage Microsoft 365 Copilot

   • Assess tenant readiness for Copilot, including in-app experiences
   • Identify and resolve data readiness issues for Copilot, including data leaks, data oversharing, and data compliance
   • Manage web search for Copilot and Microsoft 365 Copilot Chat
   • Configure Microsoft 365 Copilot Search
   • Configure Copilot settings for a tenant, including self-service purchases, Copilot in admin centers, release preferences, AI disclaimer, and video and image generation
   • Manage Copilot user experiences
   • Manage Microsoft 365 Copilot Cowork
   • Manage third-party AI providers
   • Configure Copilot connectors

   Implement and manage agents in Microsoft 365 and Agent 365

   • Manage the lifecycle workflows for agent identities by using Microsoft Entra Agent ID
   • Secure agent access, including access packages and conditional access
   • Manage agent owners
   • Configure agent settings, including allowed agent types, sharing, templates, and user access
   • Discover and manage Microsoft and third-party agents in the agent registry
   • Review requests and publish or reject agents in the agent registry
   • Install, block, or control access to agents in the agent registry, including uploading custom agents
   • Manage tools in Agent 365

   Secure and govern agents by using Agent 365

   • Monitor agent activity by using Agent 365
   • Protect sensitive data by using Agent 365
   • Evaluate compliance gaps by using Agent 365

   Monitor AI services in Microsoft 365

   • Manage and monitor costs for AI services in Microsoft 365
   • Monitor usage reports for Copilot in the Microsoft 365 admin center, including workload-level adoption details
   • Monitor usage and adoption for AI services in Microsoft 365 by using the Copilot Control System
   • Monitor service health by using the Copilot Control System