AssociateMB-230
Dynamics 365 Customer Service Functional Consultant
Validate expertise implementing customer service solutions using Dynamics 365 Customer Service, Omnichannel, and related Power Platform capabilities.
Study Hours
40h
Prep Time
~3 months
Avg. Pass Rate
73%
categoryTopics Covered
check_circleDynamics 365 Customer Service
check_circleOmnichannel
check_circlePower Virtual Agents
check_circleSLAs
check_circleKnowledge Management