Managing Microsoft Teams

categoryTopics Covered

Microsoft's own objectives, in the order the exam presents them. Each area links to its section on Microsoft Learn. Checked 2026-10-26.

1. 1Configure and manage a Teams environment40–45%expand_more

   open_in_newThis area on Microsoft Learn

   Plan network settings for Teams

   • Calculate network bandwidth capacity for Teams voice, video, meetings, and events
   • Analyze network impact by using Teams Network planner
   • Specify network ports and protocols used by Teams
   • Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

   Manage security and compliance settings for Teams

   • Identify licensing requirements for security and compliance features
   • Specify security and compliance alert policies for Teams
   • Choose appropriate Teams administrator roles
   • Plan and configure threat policies in Microsoft Defender for Office 365
   • Specify retention policies
   • Specify sensitivity labels and publishing policies, including for Teams meetings
   • Specify Microsoft Purview Data Loss Prevention (DLP) policies
   • Specify Microsoft Entra Conditional Access policies for Teams
   • Specify Microsoft Purview Information Barriers policies
   • Identify appropriate use cases for Microsoft Purview Communication Compliance and Microsoft Purview Insider Risk Management

   Plan and implement governance for Teams

   • Identify licensing requirements for lifecycle management of teams
   • Identify where Teams stores content
   • Plan and manage update policies
   • Create and manage policy packages in Teams
   • Plan and configure policy assignment for users and groups
   • Configure settings for Microsoft 365 group creation
   • Configure an expiration policy for Microsoft 365 groups
   • Configure a naming policy for Microsoft 365 groups, including blocked words
   • Archive, delete, or unarchive one or more teams
   • Restore or troubleshoot the deletion of a Microsoft 365 group
   • Identify when to use Microsoft Entra Access reviews for teams and groups
   • Perform operations for Teams by using PowerShell and Microsoft Graph

   Configure and manage external collaboration

   • Identify licensing requirements for external collaboration
   • Configure SharePoint Online and OneDrive external sharing settings
   • Configure External access in the Teams admin center
   • Control External Access by Domain for Specific Users and Groups
   • Configure External collaboration settings in Microsoft Entra ID for guest access
   • Configure guest access and sharing in the Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center
   • Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID
   • Remove guests from Teams, including from a team or a tenant
   • Configure shared channels for external access
   • Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels
   • Configure a multitenant organization (MTO)

   Manage Teams clients and devices

   • Identify licensing requirements for Teams Phone accounts and resource accounts
   • Identify licensing requirements for Teams devices
   • Manage configuration profiles for Teams devices
   • Configure accounts and systems for Microsoft Teams Rooms
   • Manage device settings and firmware
   • Manage Teams device tags
   • Provision and configure remote sign-in for new devices
   • Plan and configure Teams for VDI
2. 2Manage teams, channels, chats, and apps20–25%expand_more

   open_in_newThis area on Microsoft Learn

   Create and manage teams

   • Plan for a Teams rollout by using Teams Advisor
   • Create a team by using the Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph
   • Create a team from an existing Microsoft 365 group, SharePoint site, or team
   • Create a team from a template
   • Create and manage templates and template policies for teams
   • Manage the membership and roles for a team
   • Manage a team in the Teams admin center
   • Manage Teams environment settings
   • Configure privacy and sensitivity settings for a team
   • Create and manage frontline teams and experiences

   Manage channels and chats

   • Recommend channel types, including standard, private, and shared
   • Add, edit, and remove channels
   • Manage channel settings
   • Create and manage Teams policies for channel creation and sharing
   • Manage private and shared channel membership
   • Create and manage messaging policies

   Manage apps for Teams

   • Manage Org-wide app settings in the Teams admin center
   • Create and manage app assignments and app setup policies
   • Manage permissions and consent for apps, including blocking apps
   • Recommend appropriate extensibility options, including apps, tabs, meetings, messaging extensions, and workflows
   • Manage purchasing of apps in the Teams app store
   • Customize the appearance of the Teams app store
   • Upload an app to Teams
3. 3Manage meetings and calling15–20%expand_more

   open_in_newThis area on Microsoft Learn

   Manage meetings and events

   • Recommend meeting types based on business requirements, including Appointments with Microsoft Teams, webinars, Teams town halls, and meetings
   • Configure meeting settings, including for Microsoft 365 Copilot
   • Create and manage meeting templates and template policies
   • Create and manage meeting policies
   • Create and manage meeting customization policies
   • Create and manage event settings and policies
   • Configure and manage Teams webinars
   • Configure and manage Teams town halls

   Manage phone numbers and services for Teams Phone

   • Provision and manage phone numbers for users, services, and conferencing bridges
   • Assign, change, or remove a phone number for a user or a resource account
   • Manage voice settings and policies for users
   • Create and manage voicemail policies
   • Manage auto-attendants and call queues
   • Create and manage calling policies
4. 4Monitor, report on, and troubleshoot Teams15–20%expand_more

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   Monitor and report on Teams

   • Monitor and report on voice and meeting quality
   • Configure alert rules
   • Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
   • Monitor and report on the creation and deletion of teams
   • Monitor and report on guest access
   • Monitor the Microsoft 365 network connectivity test tool
   • Manage feedback, including policies

   Troubleshoot audio, video, and client issues

   • Collect client-side logs
   • Clear the Teams client cache
   • Troubleshoot issues by using self-help diagnostics for Teams
   • Troubleshoot Teams client installation and update issues
   • Troubleshoot Teams client health and issues in the Teams admin center
   • Troubleshoot sign-in issues to Teams
   • Troubleshoot Microsoft 365 Copilot and AI experiences in Teams
   • Troubleshoot issues with joining meetings and accessing features in meetings

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